The Banjo Store!

Terms

When temperatures are cold, it’s important to let the instrument sit for 24 hours before you open it to allow it to acclimate.   Sudden temperature changes can cause finish checking.   Therefore, we offer a 48-hour evaluation period on instruments with the following exceptions:  in store sales, instruments altered at time of purchase, special orders, custom instruments and trades – no approval period on these.  If an instrument is to be returned you must us advise us at, adam@thebanjostore.com , and the instrument must be in route via FedEx or UPS ONLY back to us the next business day after the initial 48 hours from the time the instrument was delivered. Customers are responsible for any and all damage done to the instrument while in their possession and damages via return shipping.

Return Shipping & Fees

We ship instruments outbound for free only if you keep them.  The cost of initial shipping, including packaging, will be deducted from the refund as well as any payment fees that are deemed non-refundable from merchant services.

USA Shipping & Handling Rates

Most Instrument orders are shipped via FedEx Ground. All instruments are sent signature required.  If you aren’t able to receive with a signature we can have it held at a FedEx location of your choice. Additional charges will apply for delivery address changes after an item has been shipped. If you refuse a package and it is returned to us, you will not be refunded the shipping cost and you will be still be responsible for the return shipping fees.  Express services are no longer guaranteed.

Sales Tax – USA

Shipments within the state of OH are required to pay 7% sales tax.  Shipments outside of Ohio are not required to pay Ohio sales tax.

Shipping Damage

In the rare case your item arrives damaged please contact us immediately.   We will pick that item up and send a replacement.  In the event that a replacement is unavailable, a refund will be made.

Warranty

In the event of a warranty problem, customers are responsible for both inbound and outbound shipping.   Shipping charges are not covered under any manufacturer’s warranties. New instrument warranties are good to the original owner only.  Manufacturer warranties differ.

Our Privacy Statement

The following states The Banjo Store policy regarding the privacy rights of visitors to this website. We respect your right to privacy and your desire for a secure online shopping experience.  Not responsible for pricing errors

Information We Collect

We collect aggregate information on visits made to our pages. This information helps us improve the content of our site. When you purchase a product on themandolinstore.com, we ask you for the following information: name, address, phone number, e-mail address, and credit card. This information is used to process your order and if necessary, to contact you for help when we are processing an order. All information we collect is stored in a secure database. Credit Card information is not stored and immediately erased when the transaction is submitted. The Banjo Store also collects e-mail addresses voluntarily to inform our customers that we received the order.

Disclosure of Information Policy

We do not share your contact information with any other companies or organizations.  Your credit card information is encrypted while traveling the Internet.

Need to make a change?

If you would like to change any of your transactional information in our database please feel free to contact us at Adam@thebanjostore.com  

We do our very best to have accurate information for all items on our website. The Banjo Store is not liable for incorrect spelling, pricing errors, or incorrect mfg specifications.

We reserve the right to refuse service to anyone for any reason.